Technical Support Forum

There's no error message in the log for Bubblegum Jones recently relating to that. If it was an access restriction, there should have been an error message. If you had blocked or ignored them, they'd be listed by username bumblegumjones in My Account/Account Settings, scroll to the bottom for Block / Ignore Members.


Typical and more probable possibilities they could check:

Using the wrong username (typos, extraneous spaces, using the handle textual instead of the username render). (solution: they use the right username, typed correctly) ETA: This type of error would have also created an error message in the log.

If they didn't have enough GPs to pay for a MB and were not currently eligible to give a free MB (solution: they wait until they have a free one available)






Hope that helps.

Northernwrites___

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